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Privacy Policy

Privacy Practices

Your privacy is a primary concern at Twixza Handy Services goal in expanding and clarifying Twixza Handy Services policy on the collection and use of customer data is to ensure the highest level of confidentiality and security. When you provide your personal information to Twixza Handy Services Website or Mobile Apps, (such as name, address, phone number, company name, or the products you are shopping for or purchasing) Twixza Handy Services will not give or sell your individual information to any outside company for its use in marketing or solicitation without your consent. We will maintain the confidentiality of your personal information and it will be used only to support your business relationship with Twixza Handy Services provider or handyman. Additionally, internal practices help protect your privacy by limiting employee access to and use of customer data. When Twixza Handy Services asks for customer information, it is done with the goal of improving the relationship between Twixza Handy Services and the customer. Twixza Handy Services intends to help you maintain control over your personal data while fostering the growth of a more interactive online environment. Twixza Handy Services intention is to send e-mail only to customers or to individuals whom Twixza Handy Services believe have chosen to receive such e-mails. At any time, you have the right to opt out of receiving future Twixza Handy Services communications. Click Here to remove yourself by sending email ( UNSUBSCRIBE) from Twixza Handy Services mailing list. Twixza Handy Services does not warrant that your opt-out choices will be successfully executed in all cases, but will make a reasonable attempt to execute all requests.

 

Release

Twixza Handy Services is a Franchisor and is not involved in the actual contract between users of the Website, Services or Mobile Apps or in the completion of service. Should you have a dispute with any handman or Provider, you must address such dispute with the provider directly. 

 

Dispute Resolution Assistance

While Twixza Handy Services cannot guarantee the work performed by a specific Handyman, and while Twixza Handy Services has no obligation to you with regard to your relationship with a provider, or handyman Twixza Handy Services may try and assist you in resolving any disputes that may arise in the course of a home improvement repair or maintenance project. We may attempt to assist in the negotiations between a provider and customer, while respecting the relationships and contracts that may exist between the provider and customers. We may, upon your request, provide limited assistance in resolving disputes between you and a provider. If you have any disputes with a handyman or provider, you must resolve your dispute with your provider. You must participate and use good faith efforts to resolve problems through the resolution process. Such limited assistance in no way nullifies the release and indemnification described in these Terms of Use.

 

Screening and Disclaimer

Twixza Handy Services requests that the provider do a background check for the handyman that they send out to estimate and complete jobs. Twixza Handy Services does not guaranty that all handyman have been background checked, nor does Twixza Handy Services warrant or represent that profile and screening information is up to date. Twixza Handy Services performs a background check on new provider by using a third-party source to conduct a criminal, financial and sex offender search in the state where the provider candidate is located. Please note that Twixza Handy Services does not conduct background checks in states that the provider candidate is not located in. 

WE PERFORM THE ABOVE SCREENING BASED UPON INFORMATION PROVIDED TO TWIXZA HANDY SERVICES BY THE INDIVIDUAL, AND WE RELY ON THIRD PARTY DATA FOR THE ACCURACY OF THIS INFORMATION. PROVIDER DO NOT HAVE ONGOING BACKGROUND CHECKS AND THEREFORE WE RECOMMEND THAT BEFORE YOU WORK WITH A PROVIDER THAT YOU VERIFY THE INFORMATION PRESENTED IN THEIR PROFILE IS STILL ACCURATE, CURRENT AND ACCEPTABLE TO YOU.

PROVIDER ARE REQUESTED TO PERFORM SCREENING INITIALLY AT THE TIME THE HANDYMAN APPLIES FOR WORK, AND THEREFORE INFORMATION MAY CHANGE OR EXPIRE OVER TIME. THUS, NEITHER TWIXZA HANDY SERVICES CANNOT AND DOES NOT WARRANT OR REPRESENT THAT PROFILE AND SCREENING INFORMATION IS UP TO DATE. TWIXZA HANDY SERVICES IS UNDER NO OBLIGATION TO UPDATE A HANDYMAN’S BACKGROUND CHECK INFORMATION. WE RECOMMEND THAT BEFORE WORKING WITH A HANDYMAN THAT YOU VERIFY THAT INFORMATION PRESENTED IN THEIR PROFILE IS STILL ACCURATE, CURRENT AND ACCEPTABLE TO YOU

DISCLAIMER: TWIXZA HANDY SERVICES EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED RELATING TO THE SCREENING PROCESS, CRITERIA, PROCEDURES, OR INFORMATION OBTAINED OR PRESENTED IN THE SCREENING PROCESS OR DISCLOSURES INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, OR THAT THE SCREENING OR VERIFICATION PROCEDURES OR STANDARDS ARE SUFFICIENT OR THAT THE INFORMATION RECEIVED IN THESE SCREENING OR VERIFICATION PROCEDURES IS ACCURATE, TIMELY OR ERROR FREE.

 

Ratings and Reviews are not endorsed by Twixza Handy Services

All ratings and reviews displayed to you reflect the opinions of other consumers, and do not reflect or represent the opinions or representations of Twixza Handy Services disclaims any and all representations or warranties with regard to the ratings and reviews. Twixza Handy Services does not assume responsibility or liability for any rating or review or for any claims, damages, or losses resulting from any use of the Website, Services, Mobile Apps or the materials contained therein.

 

Terms of Use Revisions

TWIXZA HANDY SERVICES may, at any time, revise these Terms of Use by updating this posting without prior notice. By using the Website, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then-current Terms of Use to which you are bound. If any future changes to these Terms of Use are unacceptable to you or cause you to no longer be in compliance with these Terms of Use you must terminate, and immediately stop using, the Services. Your continued use of the Services following any revision to these Terms of Use constitutes your complete and irrevocable acceptance of any and all such changes. Twixza Handy Services may change, modify, suspend, or discontinue any aspect of the Services at any time. Twixza Handy Services may also impose limits on certain features or restrict your access to parts or all of the Services without notice or liability.

 

Indemnification

YOU AGREE TO INDEMNIFY AND HOLD HARMLESS TWIXZA HANDY SERVICES, AND ITS DIRECTORS, AFFILIATES, EMPLOYEES, AGENTS, INDEPENDEND CONTRACTORS, AND OTHER PARTNERS FROM AND AGAINST ANY AND ALL CLAIM, LOSS, EXPENSE OR DEMAND OF LIABILITY, AND COSTS INCURRED, AND HOLD THEM EACH HARMLESS FROM ANY AND ALL CLAIMS OR DEMANDS, INCLUDING ATTORNEY’S FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING FROM YOUR USE OF THE TWIXZA HANDY SERVICES, WITH REGARD TO ANY DISPUTE BETWEEN YOU AND A HANDYMAN OR PROVIDER, OR YOUR VIOLATION OF THESE TERMS OF USE, OR ARISING FROM YOUR VIOLATION OF ANY RIGHTS OF A THIRD PARTY.

 

Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”). In particular, we have collected only the following types of Personal Information from consumers within the last twelve (12) months: names, postal addresses, personal and online identifiers, IP addresses, email addresses, account names, telephone numbers, insurance policy numbers, employment history information, financial information, records of transactions, browsing and search history, and physical locations.

Accordingly, we have collected Personal Information from consumers within the last twelve (12) months from the following categories enumerated by the Consumer Protection Cooperation Regulation (“CPCR”):

Personal Information Does Not Include:

  • Publicly available information from government records.
  • De-identified or aggregated consumer information.
  •   Information excluded from the CPCR’s scope, like: 

We Obtain Personal Information From The Following Categories of Sources:

  • Website forms
  • Phone call data via website tracking lines
  • Third party texting platform
  • Social media profiles
  • Website servicer regarding website traffic
  • Manual data entered via Provider regarding customer interactions
  • Data entered via our customer relationship management software
  • Third party mobile platform

Sale of Personal Information

We have NOT sold and do not sell Personal Information from any of the Consumer Protection Cooperation Regulation (“CPCR”):. The CPCR gives residents of the European union the right to prevent businesses from selling their Personal Information. 

 

Right to Know

You have the right to know and see what data we have collected about you over the past 12 months, including:

  • The categories of personal information we have collected about you;
  • The categories of sources from which the personal information is collected;
  • The business or commercial purpose for collecting your personal information;
  •  The categories of third parties with whom we have shared your personal information; and
  • The specific pieces of personal information we have collected about you.